Frequently Asked Questions

OrlandoMagicSuites.com is the official website for purchasing single-game luxury suites and premium seating for Orlando Magic home games at Kia Center. The site is operated by the Orlando Magic and powered by SuitePro.

Yes. All luxury suites and premium seating experiences featured on OrlandoMagicSuites.com are sold directly by the Orlando Magic.

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Luxury suites at Kia Center provide an elevated game-day experience and may include:

• Elevated sightlines
• Cushioned seating
• HDTVs and in-suite entertainment
• Dedicated suite attendant
• Private arena entrances
• Complimentary parking (varies by suite)
• Access to select premium club areas (varies by suite)
• In-suite food and beverage options

Visit our Reserve Now page to browse available Orlando Magic games and premium seating options. You can complete your purchase securely online. If you need assistance or would like to discuss alternative payment options, please contact us at [email protected].

Once your suite reservation has been confirmed, a member of the Orlando Magic Premium Sales team will provide details regarding digital ticket delivery. Tickets are typically delivered prior to your event, although delivery timing may vary.

All suite tickets and applicable parking passes are delivered digitally through Ticketmaster Account Manager and can be accessed through your Orlando Magic account. Tickets may also be managed within the Orlando Magic App and transferred electronically to your guests before the event for convenient, contactless entry.

Yes. Unless explicitly noted on the listing, every suite reserved through orlandomagicsuites.com is completely private to you and your guests.

Suites at Kia Center typically seat 16 guests, and select suites offer the option to purchase up to 8 additional tickets. Capacity is listed on each individual suite listing.

Suites for Orlando Magic games typically range from $2,000 to $4,500. Pricing fluctuates based largely on match-up, day of the week, and team performance. Suite pricing for concerts and other events at Kia Center varies with artist popularity and event demand.

Suite inventory at Kia Center is limited, and the best suites are typically claimed well in advance — particularly for marquee match-ups. Because availability cannot be held, we recommend reserving as soon as you find a suite and date that work for your group.

Kia Center provides accessible routes to the suite level. If anyone in your group requires accessible seating or other accommodations, please contact [email protected] in advance of your event so we can make the appropriate arrangements.

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. ACH and wire transfer payment options may also be available upon request.

Yes. Full payment is required to confirm and reserve your luxury suite or premium seating experience.

All displayed pricing includes applicable fees unless otherwise noted during checkout.

Suite purchases are non-refundable. All sales are final.

If a game is postponed or rescheduled, your suite reservation will remain valid for the new event date.

If an event is canceled and not rescheduled, please contact [email protected] to discuss the available options.

After your suite reservation is confirmed, the Orlando Magic Premium Sales team will provide catering menus, ordering instructions, and applicable deadlines. Catering orders are generally due several business days before your event, with additional food and beverage service available from your suite during the game.

No. Catering is optional, and there is no minimum catering purchase required. Outside food and beverages are not permitted inside Kia Center.

Certain suites may offer the option to purchase additional Standing Room Only (SRO) tickets. Please review your suite listing or contact our Premium Sales team to confirm availability.

Children under 36 inches do not require a ticket provided they sit on the lap of a parent or guardian.

Kia Center enforces a strict no-bag policy, allowing only one small clutch (4.5" x 6.5" x 1") and limited exceptions for medical or parent bags (up to 14" x 14" x 6") with X-ray screening.

Yes. Suite tickets often include access to designated premium areas at the Kia Center.

Absolutely! Orlando Magic suites are ideal for client entertainment, employee appreciation events, birthday celebrations, family gatherings, and other special occasions. Contact [email protected] to learn more about available experiences and customization options.

Levy Restaurants is the catering provider for all suites at Kia Center, with a menu spanning fan favorites and local Florida fare. Most suite hosts budget approximately $80–$150 per person. There is no catering minimum, and you can continue ordering from your suite attendant throughout the game — so we recommend ordering conservatively up front.

Many groups celebrate birthdays, retirements, and other milestones in their suite. Decoration and outside-cake policies vary by event, so please contact [email protected] ahead of your visit to confirm what is permitted and to arrange any in-suite celebration details.

All suites come with 2 ThreatLocker Parking Passes. Additional parking may be available for purchase. Complete parking details will be provided prior to your event.

Guests with suite access may use the designated premium or VIP entrances at Kia Center for a streamlined arrival experience. Entry instructions will be provided with your ticket information.

Suites typically open approximately 90 minutes before tip-off, unless otherwise communicated for your specific event.

Yes. In-suite food and beverage service is available throughout the event, and your dedicated suite attendant can assist with additional orders during the game.

For assistance before or during your event, please contact the Orlando Magic Premium Sales team at 407-89-MAGIC.

Backpacks and any bags larger than 14" x 14" x 6" are prohibited for Orlando Magic games, and this policy applies to suite guests as well. Security procedures are subject to change, so we recommend reviewing the latest Kia Center guidelines before your event.

Gratuity is not required, and a service charge may already be applied to your in-suite food and beverage order. If your attendant goes above and beyond, an additional tip is always appreciated but entirely at your discretion.

Please contact us at [email protected] or 407-89-MAGIC, and a member of our Premium Sales team will be happy to assist you.

If your event is approaching and you have not yet received your digital tickets through Ticketmaster Account Manager, please contact [email protected] or 407-89-MAGIC and we’ll be happy to assist.